Our Promise
What happens if something doesn’t go to plan.
International visitors are booking a home, sight-unseen, in a country they may never have lived in before. Here’s exactly what we commit to.
If the apartment doesn’t match what we described
Tell us within 48 hours of move-in with photos. We’ll work directly with the landlord or operator on a fix, a partial refund, or a rebooking — whichever is appropriate — rather than leaving you to negotiate alone.
If your plans change before move-in
Cancellation and rebooking terms are confirmed in writing before you pay anything, so you know exactly where you stand if your dates shift.
If your deposit is disputed at check-out
We keep your move-in documentation on file and will advocate on your behalf if a deposit deduction looks unreasonable.
If something breaks during your stay
You get a direct line to your consultant, not a support ticket queue — most maintenance issues are acknowledged the same day.
On pricing
The quote you receive is itemized in full before you commit. We are never paid more for steering you toward a particular apartment, and our consultation itself is always free.
Questions about how this works for your specific trip?
Ask Us Anything